How can I reply to incoming messages?

• Dashboard: Go to Message Logs and select Reply on an incoming message .
• Email: If Email Forwarding is enabled, reply directly to the supported forwarded email . AutoForwardText routes your reply back through the original connected WhatsApp account .

Why does my reply state that a template is required?

Meta enforces a 24-hour customer service window . When a customer messages you, a 24-hour window opens where you can send free-form messages . Once that window closes, Meta requires an approved WhatsApp Message Template to re-open or continue the conversation .

Does AutoForwardText automatically bypass Meta's 24-hour rule?

No . AutoForwardText strictly complies with Meta’s official WhatsApp Business Platform rules . If Meta requires an approved template, a free-form reply (via dashboard, email, or API) cannot be sent until an approved template is used .