Match Contacts
Search the connected location using the sender phone number.
Forward Incoming SMS and WhatsApp Leads to GoHighLevel
Bring enquiries from existing mobile numbers, Android SIMs, iPhone workflows, WhatsApp accounts and connected cloud numbers into the GoHighLevel location where your team manages contacts, opportunities and follow-up.
SMS to GoHighLevelWhatsApp LeadsOpportunitiesFollow-Up Tasks
Keep established numbers
Capture leads from phones customers already know.
Use the right location
Send records into the connected GoHighLevel location.
Support follow-up
Create available contact, note, opportunity and task context.
Incoming messages to CRM
Convert Incoming Enquiries Into GoHighLevel Lead Records
AutoForward Text helps move supported conversations from phones into the location where agencies and local businesses track opportunities.
Add Notes
Store supported incoming message content with the contact.
Opportunities
Create or associate an opportunity where current integration behavior supports it.
Follow-Up Tasks
Create available task context so the team knows what to do next.
Phone-number matching
Find or Create the Contact Inside the Connected Location
The integration uses the sender phone number where possible, then adds available message context to the appropriate GoHighLevel record.
Use complete international phone numbers for more consistent matching.
Create a contact when no existing record is found.
Add the supported message as a note.
Create or associate opportunities and tasks where supported.
How it works
From Incoming Lead to GoHighLevel Follow-Up
AutoForward Text captures the incoming conversation; GoHighLevel remains the system where your team manages the sales process.
1. A prospect sends an SMS or WhatsApp message.
2. AutoForward Text receives the supported incoming event.
3. The connected location is searched by sender phone number.
4. A contact and note are created or updated, with an opportunity or task where supported.
Connect GoHighLevel
Connect a GoHighLevel Location in Four Steps
You need the Location ID and a Private Integration access token with the required scopes.
1
Find Location ID
Open the intended GoHighLevel sub-account or location and copy its Location ID.
2
Create Private Integration
Create an authorized private integration for that location.
3
Enter Access Details
Add the Location ID and access token in AutoForward Text CRM Integrations.
4
Save and Test
Run a test push, then send a fresh message through a connected source.
Supported sources
Capture SMS and WhatsApp Leads From Connected Channels
The message must first reach AutoForward Text before it can be sent to GoHighLevel.
Important limitations
CRM Logging Is Not the Same as Two-Way Messaging
The integration is designed to capture supported new incoming messages in GoHighLevel. It does not automatically import old history or send a CRM-written reply back through the original channel.
Not a phone-system replacement
This captures incoming message data; it does not replace all GoHighLevel calling and texting features.
New messages only
Historical messages are not imported automatically.
Account-wide forwarding
Current CRM forwarding may send supported messages from all connected sources.
No automatic CRM reply
A response entered in GoHighLevel is not sent back without a separate supported workflow.
Credentials and data
Protect CRM Access and Test With Non-Sensitive Data
Use least privilege
Grant only the scopes and account access required for CRM record creation.
Protect credentials
Never publish tokens or include them in screenshots and unsecured support messages.
Test with a safe contact
Verify matching and record creation without using sensitive customer data.
Review duplicates
Use international phone formatting and inspect test records before launch.
GoHighLevel FAQ
GoHighLevel SMS and WhatsApp Integration Questions
Current behavior may evolve, so use the detailed setup guide when connecting your account.
Read the GoHighLevel GuideCan I forward incoming SMS to GoHighLevel?+
Yes. Supported new incoming SMS from connected AutoForward Text sources can be sent to GoHighLevel and stored as contacts, notes, opportunities or tasks.
Can I forward WhatsApp messages to GoHighLevel?+
Yes. Supported new incoming messages from a connected WhatsApp account can be matched to a CRM contact using the sender phone number and added as contacts, notes, opportunities or tasks.
Can I use my existing mobile number?+
Yes. A supported Android phone can keep receiving SMS through its existing SIM while AutoForward Text sends eligible incoming messages to the connected CRM.
Do I need Twilio?+
No. Sources can also include a connected Android phone, supported iPhone workflow, WhatsApp account, virtual number or another available channel.
How are existing GoHighLevel contacts matched?+
The sender phone number is used where possible. Storing numbers in complete international format improves matching and reduces duplicates.
Are old messages imported?+
No. The integration processes supported new messages received after the CRM connection becomes active.
Can I reply from GoHighLevel and send the response back?+
Not through the basic CRM logging workflow. A CRM-written response is not automatically sent through the original SMS or WhatsApp channel unless a separate supported workflow is configured.
What credentials are needed to connect GoHighLevel?+
The connection requires the GoHighLevel Location ID and a Private Integration access token with the required scopes. Protect these values like passwords and grant only the access needed by the integration.
Connect messages with GoHighLevel
Capture Incoming SMS and WhatsApp Leads in GoHighLevel.
Connect the correct location, test contact matching and give your team clearer visibility into new enquiries.