Incoming SMS
Post supported texts with available sender and message details.
Automatically Forward SMS to Slack Channels
Bring supported customer texts, order updates, operational alerts, missed-call activity and Android app notifications into the Slack channels your team already watches. Route only the communication each team needs instead of asking everyone to monitor a shared phone.
SMS to SlackIncoming WebhooksChannel RoutingNo-Code Setup
Stop checking shared phones
Make selected text messages visible inside Slack.
Route without clutter
Choose which channel receives each event.
Connect team workflows
Coordinate follow-up after a message arrives.
SMS and Slack together
Bridge Phone Communication and Team Collaboration
Customers, field workers and older systems may communicate by text while your internal team works in Slack. AutoForward Text connects supported events with the workspace where work is coordinated.
App Notifications
Forward notification previews exposed by supported Android apps.
Call Activity
Make supported incoming, outgoing and missed-call records visible.
Multiple Destinations
Send selected events to Slack alongside email, phones or webhooks.
Rules that reduce noiseExplore Forwarding Rules
Route Sales, Support and Operations Texts to Different Channels
Forwarding everything into one place becomes noisy. Use supported contacts, senders, keywords, schedules and sources to create focused Slack destinations.
✓ Customer questions → #support-texts
✓ Order and delivery updates → #operations-alerts
✓ Selected urgent terms → a private on-call channel
✓ Known noise → excluded from Slack
Two connection methods
Use a Slack Incoming Webhook or Channel Email
Incoming webhooks post events to an approved channel. Where Slack makes channel email available, AutoForward Text email forwarding can use that generated address.
Incoming webhook
Authorize the Slack app, choose a channel, copy the webhook URL and add it as the forwarding endpoint.
Channel email
Where available under your plan and permissions, copy the channel email and use it as an email destination.
Setup
Forward a Test SMS to Slack in Five Steps
Exact Slack menus depend on workspace policy and the connection method your administrator permits.
1
Connect a Source
Add a supported Android, iPhone, virtual, Twilio or WhatsApp channel.
2
Choose a Route
Select incoming webhook or available channel email.
3
Create Destination
Authorize Slack or copy the generated channel email.
4
Add Rules
Choose messages and sources for this destination.
5
Test and Verify
Send a fresh message and review processing logs.
Multiple sources
Bring Phone and Cloud Channels Into Slack
Use one source or combine several. Label routes clearly so teammates know where each event originated.
Replies and automation
Forwarding Into Slack Is Simple. Replying Back Requires a Workflow.
An incoming webhook or channel email posts into Slack; it does not turn a normal Slack thread reply into an SMS. Two-way behavior needs a supported sending channel, authorized trigger, recipient mapping and safeguards.
Explore Webhooks & APIsOne-way alerting
Use webhooks or channel email when the goal is visibility and coordination.
Controlled outbound replies
Build a separate approved flow that validates channel, recipient and agent action.
Internal workflows
Trigger assignments, forms and internal notifications after an event arrives.
Connected systems
Pass supported events to ticketing, CRM and custom response tools.
Slack administration
Keep Forwarded SMS Organized and Secure
Treat webhook URLs like credentials and only forward content to members authorized to see it.
Use appropriate channels
Choose private channels for customer or operationally sensitive content.
Protect webhook URLs
Never publish them; revoke and replace any exposed URL.
Review membership
Remove former staff, vendors and guests when access is no longer needed.
Apply retention policy
Align Slack history and forwarded logs with business requirements.
Slack FAQ
SMS-to-Slack Questions
Workspace plans, app approvals and permissions can affect available methods.
Read the Slack GuideCan AutoForward Text automatically forward SMS to Slack?+
Yes. Supported incoming SMS can be routed to a Slack channel using an incoming webhook or, where available in your workspace, a Slack channel email address.
Which sources can forward messages to Slack?+
Supported sources can include Android phones and SIMs, iPhone Shortcuts, virtual numbers, Twilio and WhatsApp workflows. Android can also forward supported app-notification previews and call activity.
Can multiple phones forward SMS to one Slack channel?+
Yes. Multiple supported devices or channels can deliver to the same Slack destination. Add source labels so teammates can identify where each event originated.
Can different messages go to different Slack channels?+
Yes. Supported contact, sender, keyword, schedule and source rules can route messages to channels for sales, support, orders or operations.
Can I reply to an SMS directly from Slack?+
Basic webhook or channel-email forwarding is one-way into Slack. Sending a Slack response back as SMS requires a separately configured workflow, supported sending channel and appropriate safeguards. A normal thread reply does not automatically become an SMS.
Can app notifications be forwarded to Slack?+
On supported Android setups, notification content exposed through Android Notification Access can be forwarded. This uses the visible notification preview and does not read an encrypted app database.
Why is an SMS not appearing in Slack?+
Check that the source is online, the rule is enabled, its filters match, the webhook URL or channel email is correct, Slack still permits posting and Android battery restrictions are not stopping the app. Then send a new test.
How should we secure forwarded SMS in Slack?+
Use appropriate private channels, restrict membership and webhook management, avoid unnecessary sensitive content, rotate exposed webhook URLs and follow your access and retention policies.
Connect SMS with Slack
Bring Important Text Messages Into the Channels Your Team Monitors.
Connect a supported source, choose a Slack destination, add focused rules and verify the route with a test message.